SHIPPING POLICY
Delivery within New Zealand is by NZ Post and PBT Couriers.
After you have placed your order, we send you an order confirmation to the email address provided at the time of purchase.
When we dispatch your order, you will receive an email with your tracking code and link NZ Post/PBT Couriers track and trace service.
On our behalf, emails are also sent automatically by NZ Post/PBT Couriers.
Please remember to correctly enter your delivery address and your email address
Standard delivery within New Zealand is typically 2 to 3 business days to major cities.
Orders made within 2 days of a public holiday or during sale periods may take a little longer to arrive (up to 5 business days). Also allow an additional 2 business days for deliveries for rural areas.
Tracking is supplied by our delivery partner(s) – you’ll receive an email with a link once it’s dispatched, which will allow you to choose from things like delivery options or to redirect to another address. You also release NZ Clothing Direct from being directly liable if you should supply an incorrect address or a parcel is stolen from your property after delivery.
Authority to Leave: Parcels delivered through NZ Post/PBT Couriers are classified as Signature required unless notified at the time of the purchase. Authority to Leave means, orders at the address provided can be left, whether attended or not. You also release NZ Clothing Direct from all liability in an incorrect address is supplied or a parcel is stolen from your property after delivery.
Impacts on delivery timeframes: Transport schedules may add another day to next day services between some towns and cities. Delivery to rural address can add between 1-3 days to the standard targeted delivery times.
Visit NZ Post www.nzpost.co.nz or PBT Couriers www.pbt.nz - for the latest up-to-date information on timeframes
We do not ship internationally.
RETURNS & REFUNDS
If you are not satisfied with your purchase, please return it as soon as possible (within 30 days), in the same condition it arrived in (complete with tags and packaging) along with Proof of Purchase.
We cannot accept returned items of clothing that have clearly been “worn” i.e. in use beyond trying it on for size.
Please complete details found on the returns form with your returned item(s).
Return delivery/shipping will be at your expense, but we will send replacement item(s) free of shipping charge. Please package it securely to prevent damage during its return journey.
If you received a product as a gift and wish to exchange it, please note this in large writing in the comments section on the returns form and let us know who gave it to you. This enables us to process the exchange with discretion.
If you are returning your purchase for a refund, please note that it will exclude the the flat fee of $15 for shipping and processing. Please allow 5-10 working days for us to process your return once it’s received by us. We will notify you by email when we have processed your refund.
If you have tried to purchase any items outside of our service/delivery regions or country (New Zealand) we will cancel your order and refund your payment less the Stripe service and payment fees
DELIVERY ERRORS and/or FAULTY PRODUCTS
Please contact us immediately. If you can include a photo of the faulty product in your email, it would be most helpful, as it will speed up the process of putting it right for you.
You can email us at any time regarding any item you wish to return at sales@nzclothingdirect.co.nz
SEND ITEM(S) FOR RETURN TO:
NZ Clothing Direct - Returns
65 Orbell Street
Sydenham 8023
Christchurch
We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your NZ Clothing Direct purchase are additional to any rights you may have under consumer laws.
Returns & Refunds - Terms and Conditions
Goods must be returned in unused condition with original packaging and tags, along with proof of purchase within 30 days of purchase date.
When returning an online purchase, the original delivery charges will not be refunded.
For change of mind returns via post, NZ Clothing Direct does not cover the cost of delivery back to our warehouse; you must cover the cost of postage.
When returning an item to us by post it is your responsibility to return the item to us in a safe way – NZ Clothing Direct is not responsible for items being returned to us that are lost or damaged in transit.
This policy is in addition to, and does not affect, your rights under consumer laws.
PRIVACY POLICY
We take your privacy very seriously and are committed to protecting the privacy of our clients and users of our website. Therefore, we have prepared this privacy policy in order to affirm and respect the privacy protection rules.
What does it cover?
This privacy policy applies only to the collection, processing and use of personal and/or navigation data through the NZ Clothing Direct.
What data do we collect?
NZ Clothing Direct collects personal data through our website. The data collected includes your name and email address submitted by you, voluntarily and for free, when you send an email using the form on our Contact page. The information collected is used only to answer your specific request, unless you give clear permission to use it in another context.
Personal Information we may collect from you
We collect Personal Information about you directly from you (or from your authorised representative), when you:
complete an online form on one of our websites or with a third party through a link from one of our websites;
visit, search for and browse our website;
create an online account through one of our websites;
purchase or return goods or services from us in certain circumstances such as through our website;
We may collect and process data from the information you give us including, without limitation, your name, address, email address and phone number, financial or credit card information and purchase order history. You may also give us information about your areas of interest, style, gender and size, preferences and email preferences.
With regard to your visits to our websites, we may automatically collect the following information about you:
Technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, data on your screen settings and device settings, such as point and scroll settings of your mouse, web browser type and version, geolocation and information about your ride, run or other activity, time zone settings, operating system and platform and other general information; and
Information about your use or visit, including statistical information about visits to pages on the site, the products you viewed or searched for, page response times, download errors, duration of individual page view, page interaction information (such as scrolling, clicks and mouse-overs) and the paths taken by you through the site, plus the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time). The nature of the information collected will depend on the purpose for which it is being collected.
We may also collect Personal Information about you from a third party or a publicly available source. We also work closely with third parties (including, for example, business partners, joint marketers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, social media companies, search information providers) and may receive information about you from them. We may combine this data with other information we collect.
Cookie/Tracking Technology
Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the website.
Our website uses third parties cookies (Google Analytics) which place a cookie on your internet enabled device when you visit our website. This enables us to advertise on third party websites to previous visitors to our Website and provide to us information that will help us to improve our website accordingly to our users experience.
Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
This information its aggregated and does not collect personal data or information about the user, therefore it cannot be used for marketing, though aggregate cookie and tracking information may be shared with third parties.
Do we distribute the data?
The personal data collected from submissions via the email links is not sold, or disclosed to any third parties.
What security measures due have in place to protect data?
NZ Clothing Direct uses technological and administrative security measures to protect your information. All data collected through our website is communicated by internet via HTTPS. Additionally, all data is stored in encrypted databases managed by Weft Knitting Company and Wix.com Ltd. and periodical back ups are done to minimise the probability of losing information if the storage system fails.
What happens if there is a violation of our system?
If a violation in our system occurs, that results in non-permitted access to your data by third parties we will contact you by email.
Can this privacy policy change?
This privacy policy can change depending on legislation and technology updates. All changes will be added to this document and available online.